Returns and Cancellation Policy

Thank you for Shopping with Us

If you are not entirely satisfied with your purchase, we're here to help.

Returns:

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it.

To initiate your return please email retail@scsdirectinc.com with your order number, order date and personal information. Please include any invoices and receipts that you may have.

Cancellations

To provide you with the best possible service, you can cancel your order at anytime prior to shipping. However, if your gift is en route or delivered, we will be unable to cancel the order.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card or paypal account. You will receive the credit within 2 business days depending on your card issuer's policies.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at toll-free: (888) 749-1387 or email us at retail@scsdirectinc.com.